Privacy Policy

Effective Date 28/11/2019

FilePounder Inc. ("us", "we", or "our") operates the Service.

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use the Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms of Service, accessible from www.synatic.com

Definitions

Service

Service is synatic.com and related subdomains and websites we operate.

Personal Data

Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data

Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies

Cookies are small pieces of data stored on your device (computer or mobile device).

Data Controller

Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.

For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

Data Processors (or Service Providers)

Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.

We may use the services of various Service Providers in order to process your data more effectively.

Data Subject (or User)

Data Subject is any living individual who is using the Service and is the subject of Personal Data.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve the Service to you.

Types of Data Collected

If you choose to become a user of the Service we may collect, use, store and transfer different kinds of Personal Data about you. We do not collect information from you that is not necessary or important to our ability to perform the Service for you. You are free to withhold this information from us, but please note that it is extremely unlikely that we will be able to perform the Service for you if you withhold this information from us. Additional information about the Personal Data we collect about you is below:

Type of Information
Why We Collect & How We Use the Information

Identity Information

  • Name
  • Account identifier

Collected to create your account and provide the Service to you.

This data is voluntarily provided by you, and you may withhold any or all of it. However, without this information it is extremely unlikely we will be able to provide you the Service.

Contact Information

  • Billing address
  • Email address

Collected to fulfill our obligations to you in providing the Service and as necessary to meet our legitimate interests (such as recovering payments from you, notifying you of changes, or asking you for feedback and generally running our business).

This information is provided by you voluntarily when you complete a transaction using the Service or respond to a request from us.

Transaction Information

  • Order history
  • Payment history

Collected as necessary to perform our contract with you and as necessary to meet our legitimate interests (such as recovering payments from you).

This information is collected as you complete transactions on or using the Service and is often provided to us by other data collectors such as payment facilitators.

Technical Information

  • IP Address
  • Login data
  • Browser & software types
  • Time zone & Location
  • Operating system
  • Device information
  • Usage data

Collected as necessary for our legitimate business interests in running our business and providing administrative and IT support for the Service. This information helps us administer and protect our business and allows us to troubleshoot, analyze usage patterns and generally make the Service better as we perform our obligations to you. This information can help us deliver highly relevant content to you as we develop our marketing and branding strategies.

This information is collected generally through automated means, such as cookies, server logs, or web beacons that collect general technical data about visitors to the Service.

Profile Data

  • Username
  • Password
  • Preferences, including for marketing
  • Feedback & Survey Responses

Collected to make suggestions and recommendations to you about goods or services that may be of interest to you, and to improve the Service. This marketing activity is necessary for our legitimate interests in growing our business, but you are free to opt-out at any time through the [preferences settings in your profile].

This information is provided voluntarily by you as you use the Service, in response to feedback requests from us, or when you contact us for support-related reasons.

Collection from Third Parties

We may also collect your Personal Data from third parties or outside sources such as analytics providers, advertising networks, and search information providers. We may purchase information from data brokers or aggregators, as well as marketing services providers. We may also collect your Personal Data from publicly available sources including social media feeds and public records. Regardless of source, we protect and use all Personal Data in accordance with this Privacy Policy.

Aggregated Data

We also collect, use and share statistical or demographic data that has been aggregated and anonymized, meaning it doesn’t directly or indirectly reveal your identity (“Aggregated Data”). Aggregated Data may be derived from your Personal Data but is not considered Personal Data as it isn’t used to personally identify you. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your Personal Data so that it can directly or indirectly identify you, we treat the combined data as Personal Data which will be used in accordance with this privacy notice.

Use of Data

we use Personal Data for the following purposes:

  • To provide and maintain the Service
  • To notify you about changes to the Service
  • To allow you to participate in interactive features of the Service when you choose to do so
  • To provide customer support
  • Operating system
  • To gather analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or inquired about unless you have opted not to receive such information

We may find it necessary to use your Personal Data for a reason not listed above. We will only do so if the new purpose is compatible with these purposes and if the new use does not outweigh your privacy interests. We will notify you if we determine that our new intended use for your Personal Data is outside the scope of those listed above. You are encouraged to contact us with any questions about our use of your Personal Data.

Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

We may process your Personal Data because:

  • We need to perform a contract with you
  • You have given us permission to do so
  • The processing is in our legitimate interests and it's not overridden by your rights
  • For payment processing purposes
  • To comply with the law

Retention of Data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of the Service, or we are legally obligated to retain this data for longer time periods.

Disclosure of Data

Business Transaction

If we are involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Disclosure for Law Enforcement

Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

we may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend our rights or property.
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

"Do Not Track" Signals

We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. FilePounder Inc. aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  • The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
  • The right to object. You have the right to object to our processing of your Personal Data.
  • The right of restriction. You have the right to request that we restrict the processing of your personal information.
  • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
  • The right to withdraw consent. You also have the right to withdraw your consent at any time where FilePounder Inc. relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Many of our external third parties are based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your Personal Data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your Personal Data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.
  • Where we use certain service providers, we may use specific contracts approved by the European Commission which give Personal Data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.
  • Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to Personal Data shared between the Europe and the US. For further details, see European Commission: EU-US Privacy Shield.

Service Providers

We may employ Service Providers to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how the Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of the Service.

Google Analytics

  • Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of the Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
  • You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
  • For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/

Behavioral Remarketing

We use remarketing services to advertise on third party websites to you after you visit the Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to the Service.

Google AdWords

  • Google AdWords remarketing service is provided by Google Inc.
  • You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads
  • Google also recommends installing the Google Analytics Opt-out Browser Add-on - https://tools.google.com/dlpage/gaoptout - for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
  • For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/

Facebook

Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

Stripe

Links to Other Sites

The Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

The Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from a Child without verification of parental or guardian consent, we take steps to remove such data from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on the Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Have a question about our Terms? Get in touch