Providing Value Beyond Integration

Integrating your systems and enabling them to communicate with each other is just the first step in your integration journey. You still need to manage your integration many months into the future. IT leaders must realize that choosing a data automation platform is a long-term decision that will impact their organization far longer than they may think.  

Synatic highlights four stand out features that set companies up for long-term integration success:  

  1. Never Underestimate the Power of the Platform

Integration remains one of the single biggest challenges for enterprises across the globe. Identifying, making available, controlling, and governing data remains a preoccupation for both IT and business leaders. Add to this the complication of data silos, legacy infrastructure across multiple sites as well as monolithic architecture, and the prospect of workaround integration doesn’t bear thinking about.  

Fortunately, this is no longer necessary. The benefits of using an integration platform are many, some of these include:  

  • Most obviously integration platforms provide organizations with the tools they need to connect their systems, applications and data across their operations in on-premises, multi-cloud environments, or a combination of the two.
  • They allow your teams to develop and govern integration flows, connecting diverse data stores, applications, and system services.  
  • They enable rapid API creation and lifecycle management.  

Integration platforms, and particularly Hybrid Integration Platforms (HIPs), provide all of the tools needed to make the task of integrating data and applications across all environments simpler and faster. This in turn means companies can operationalize data and turn it into valuable and actionable insights, leading to better decisions.

  1. Take the Pain Out of Debugging

When incorrect transformations of data or other errors creep in during an integration, finding them can often be like looking for a needle in a haystack. These laborious tasks will require a developer who will have to retrace steps to uncover the problem, resulting in a debugging process that is very tedious and time-consuming. The Synatic platform allows architects and developers who are creating flows to see visual representation of what actions are being performed on the data. This high visibility environment enables accurate and simple transformation, which users love.  

  1. Rapid Intervention in Error Management Counts

Error management is also a firm favourite with developer communities. Here too, it is often difficult to surface relevant information and take corrective action. It is often said that 50% of integration is doing the integration itself, the other 50% is sorting out implementation where the uncatered for edge cases often rear their head!

Synatic focuses on simplifying the notification of errors, making it easy to send an email alerting teams about workflow or process failures. Further, access detailed information regarding these errors in the platform is a powerful feature. This significantly simplifies the management of run events. What’s more, the error management data can be published to the Synatic operations portal which enables rapid resolutions, and line of site for business users.  

  1. Empower Your Non-Tech Users in a Low-Risk, High-Visibility Environment

The Operations Portal is unique to the Synatic offering, setting it apart from any other competitor. Its key features will revolutionize how your teams interact with your systems and with one another. Here are some of its standout features:  

  • The Synatic Ops Portal allows users to give intelligible information to the development teams that can short circuit the support lifecycle, eliminating the need to wade through reams of code and flows. This is especially useful in environments where problems can end up in a back-and-forth tennis match between customers and first- and second-line support, which is inefficient and can be very frustrating for all parties involved.  
  • The Ops Portal allows team members with limited user rights to see what is going wrong, even if they don’t necessarily have the ability to fix it. However, this is flexible and can be managed by unique user engagement, allowing certain users to fix data errors in the source system. It also enables a non-technical person to login and see what is broken without getting caught up in the technical details.  
  • Synatic has simplified the customer’s access to information, empowering all stakeholders to take control in a low-risk environment. By allowing non-developers limited access they are able to either solve issues, or to quickly pinpoint where the problem is and coherently communicate this to their dev team to ensure a speedy resolution. This appeals to both the technical and operational teams and drives added efficiencies into operations.  
  • Synatic customers have been using this feature with excellent results. For instance, companies have granted access to key members of the finance team who can use the portal to ensure their invoices are integrating successfully from one system to another. They have no need to view the whole solution set and, because the ops portal includes the ability to tailor views for each user, the company is not at risk of any accidental operations by non-technical users.  
  • Finally, the training requirement for using the ops portal is minimal. The intuitive user interface means companies can get new users up and running in as little as an hour, highlighting the platform's short Time to Value.  

While the Synatic platform is already in a class of its own, its debugging, error management, and unique ops portal make it the solution that builds future integration management into its core. What’s more, all of these value-adds come standard for all offerings from the Basic package, all the way through to the Enterprise Plus package, ensuring that all users have access to the platform’s Nimble, Simple, Powerful features.

Andile Khumalo
June 28, 2022
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